Terms & Conditions

Terms and Conditions

In these Terms and Conditions, the following expressions shall have the following meanings: -
“the Agreement” - these Terms and Conditions, the Installation Notes and the Quotation.
“the Company” – Sovereign Security.
“the Customer” - the person, firm or company which has accepted the Quotation.

The following duties must be carried out by the Customer before installation starts to enable the Company successfully to install the System. The Customer must: -
Obtain and pay for all necessary consents and licences for the installation of the System (such as landlord’s consent);

Give the Company free access to the premises on the date and time agreed to install the System, and arrange for easy access to all working areas and surfaces for the Company engineers to carry out the necessary work to install the System;

Supply adjacent to the intruder alarm control unit a non-switched fuse 240v spur outlet, unless the Company’s engineer has been requested to fit this device by the Customer and this has been noted on the Quotation;

Advise the Company of the existence of concealed water, gas, electricity, telephone or other services (if any known about) and point out to the installation engineer their location before work commences.

The Company will use reasonable skill and care in identifying any concealed services not so pointed out. The Company will only be liable for damage to these services or for resulting damage to the extent that it does not take such reasonable care;

Be responsible for the lifting of any floorboards or floor coverings other than carpets. Note that the Company cannot be held responsible for any damage as a result of lifting and re-fitting carpets. Also be responsible for any proposed flush fitting of units and making good thereafter.

If the Customer wishes the Company to use any existing equipment as part of the System, it will be assumed to be in full working order. Where the Company on installation discovers this is not the case, any work required to bring such equipment up to an acceptable standard will be charged for on a time and material basis.

Where damage could be caused which may not be immediately apparent to our operatives, the Company cannot be held liable where it has not been notified of such a possibility.

Supply of System

The Company will install the System at the premises or site specified in the Quotation on the anticipated delivery date quoted by the Company provided that the Company has by that date received payment of 50% of the Installation. Any provisional fitting date will be held for 5 working days only pending receipt of the above and the signed contract.
The Company will use reasonable endeavours to install the System neatly and to conceal cables wherever possible, but where this is impractical the cables will be surface run.

Customer’s post installation Obligations

It is the responsibility of the Customer after the installation is completed to refit any floorboards, carpets or other floor coverings lifted before installation and to carry out any building work, cutting away, decoration or making good unless specifically stated in the Specification, other than any required by the failure to exercise reasonable care and skill by the Company its employees or agents.

The Customer will (on or immediately after the Installation Date) notify the Company and/or Police in writing of the addresses and telephone numbers of persons who hold keys or codes for the System and the persons responsible for the opening and closing of the premises and upon any change notify the Company and Police immediately in writing. The Company shall not be responsible or liable for any loss or damage caused or resulting from any failure to notify the Company or Police.

At all times after the installation is completed the Customer will:-
Operate the System in accordance with the instruction manual;
Where applicable, pay any line or equipment charges due to third parties (and increases from time to time);
Pay for all electrical supplies to the System and remain responsible for the upkeep and maintenance of all electrical supplies to the System.

Monitoring & Maintenance

The Company will carry out Monitoring and Maintenance services as set out in the Installation Notes and as agreed in writing between the Customer and the Company.

Monitoring and Maintenance are on a one year fixed term basis, running in the first year from the Installation Date. If the Company wishes to provide Monitoring and Maintenance for further periods it will send the Customer an invoice for the following year’s charges, at least four weeks before
expiry of the annual term. If the Company does not wish to continue to provide Monitoring and Maintenance, it will send written notice of this fact to the Customer at least four weeks before the expiry of the annual term.

At any time after the expiry of the first year of Monitoring and Maintenance the Customer may terminate Monitoring and Maintenance by giving at least four weeks’ written notice. At any time after the expiry of one year from the Installation Date the Company shall have the right to increase the Monitoring and Maintenance Inspection Charges. Any increases will be notified to the customer at the time of invoice.

Monitoring and Maintenance Inspection Charges are reviewed on 1 January each year.

Monitoring and Maintenance of the System may be withdrawn immediately without advice or notice of withdrawal should any agreed payment fail to be made within 30 days of invoice or direct debit payment date.

The Customer will pay 50% of the Installation Charge as a deposit to the Company before installation begins, and the balance together with the Maintenance Inspection Charge for the first year on the

Installation Date. For the avoidance of doubt all payments to be paid within 14 days of the final invoice.

If the Customer commits any breach of its obligations under the Agreement and fails to remedy the same within 30 days of notice by the Company requesting the breach to be remedied, or if any payment due under this Agreement is more than 30 days in arrears the Company may terminate the Agreement by giving the Customer 14 days’ notice in writing of the termination.

The Company may terminate this Agreement immediately by notice in writing to the Customer if the Customer goes into liquidation, becomes bankrupt, makes a voluntary arrangement with his creditors or has a receiver or administrator appointed.

The Company reserves the right to terminate the Agreement immediately if the System or the premises are destroyed or so substantially damaged that the Company is unable to reasonably continue its obligations hereunder and charge to the Customer the value of Company Equipment destroyed. Any money paid for Monitoring and Maintenance will be refunded on a pro rata basis for that period when the Customer is without the System.

On termination of Maintenance and Monitoring by either the Customer or the Company or on expiry of the Maintenance and Monitoring services: -
The Customer will give the Company free access to remove the Company Equipment;
It shall be the absolute responsibility of the Customer to ensure the safety of any remaining electrical installation following removal of the Company Equipment.

If the Company is not paid the balance of the Installation Charge as set out, it may remove the System from the Customer’s premises. In this event, the Customer will be responsible for any breakage or other damage, in partic